PT Prodia Diagnostic Line (Proline), bussiness unit of Prodia Group which engaged in IVD industry.
+62 21 8984 2722
PT. PRODIA DIAGNOSTIC LINEKawasan Industri Jababeka III Jl. Tekno 1 Blok C2 D-E-F, Cikarang – 17530, Indonesia
User creates and logins using a verifed account
User creates New Ticket including supporting data and information such as location, instrument type (manual book), reagent (lot number), or any other issues
Ticket will be collected and verified by Ticket Center
After veriefied, ticket will be allocated into spesific department of Proline
Ticket will be followed up by particular depatment via e-mail, phone, or website. User may give feedback based on follow up action and result
Ticket will be closed if user issues and/or request were solved. Other way, system will automatically close the ticket if there is no responese/reply by user in 7 days of calendar.
User have to create new ticket for any other request or issues.